Contact Us

Welcome to Phelamia!

We value every customer and are committed to providing helpful, reliable, and responsive customer support.

Whether you have a question about a product, need assistance with an order, or would like to request a return or refund, we are here to help.

Customer Support

Email: support@phelamia.com

Website: https://www.phelamia.com

We generally aim to respond to customer inquiries within 1–2 business days.

For order-related inquiries, please include your order number and a brief description of your request so that we can assist you efficiently.

How We Can Help

Our customer support team can assist with:

• Product information and general inquiries.

• Order status and tracking.

• Shipping and delivery questions.

• Order changes and cancellations.

• Returns, refunds, and exchanges.

• Damaged, defective, or incorrect items.

• Payment-related inquiries.

• Privacy-related questions and requests.

• General feedback and customer concerns.

Business Information

Store Name: Phelamia

Legal Business Name: MECO DENTAL AND MEDICAL SUPPLIES COMPANY LIMITED

Registered Business Address:

Room 608, 6/F.
Remex Centre
42 Wong Chuk Hang Road
Aberdeen, Hong Kong

Official Website: https://www.phelamia.com

Customer Support Email: support@phelamia.com

Returns and Exchanges

To request a return or exchange, please contact our support team before shipping your package.

Return Processing Address:

Recipient: DIANE DICKSON-BREMNER

22043 135TH AVE
SPRNGFLD GDNS NY 11413
United States

Return Contact Phone: +1 239-850-9633

This is our designated return processing address and is separate from our registered business address in Hong Kong.

Please note that return authorization is required before sending products to this address.

For return eligibility, shipping costs, and refund timelines, please review our Return & Refund Policy.

Customer Feedback

Your feedback matters to us.

If you have any comments, questions, or concerns about your shopping experience, please contact support@phelamia.com.

We strive to resolve customer concerns fairly and in accordance with our store policies and applicable consumer protection laws.

Thank you for choosing Phelamia!