Return & Refund Policy

Last Updated: November 2, 2026

Welcome to Phelamia (https://www.phelamia.com).

At Phelamia, customer satisfaction is important to us. We are committed to providing a transparent, fair, and straightforward shopping experience. If you are not completely satisfied with your purchase, we are here to help.

This Return & Refund Policy explains the conditions, procedures, and timeframes for returning products, requesting refunds, exchanging items, and resolving order-related issues.

Phelamia is operated by MECO DENTAL AND MEDICAL SUPPLIES COMPANY LIMITED, a company registered in Hong Kong.

1. 30-Day Return Policy

We offer a 30-day return policy for eligible purchases made through our official website, https://www.phelamia.com.

You may request a return within 30 calendar days of receiving your order.

To qualify for a return, your item must:

• Be returned within 30 calendar days of delivery.

• Be unused, unworn, and in its original condition.

• Include the original packaging, accessories, manuals, and any accompanying items, where applicable.

• Include proof of purchase, such as an order number or order confirmation.

• Meet the return eligibility requirements outlined in this policy.

We reserve the right to decline returns that do not meet these conditions, except where otherwise required by applicable consumer protection laws.

If your product arrives damaged, defective, or incorrect, please refer to Section 4 for additional assistance.

2. How to Request a Return

We aim to make the return process as simple and convenient as possible.

Step 1: Contact Customer Support

To initiate a return, please contact our customer support team at:

Email: support@phelamia.com

Please provide the following information:

• Your full name.

• Your order number.

• The item or items you wish to return.

• The reason for your return.

• Photos of the item, if it arrived damaged, defective, or incorrect.

Step 2: Return Authorization

Our customer support team will review your request and generally respond within 1–2 business days.

If your return is eligible, we will provide return authorization and shipping instructions.

Step 3: Ship Your Return

Once your return is authorized, securely package the item and send it to the designated return processing address listed below.

Return Processing Address:

Recipient: DIANE DICKSON-BREMNER

22043 135TH AVE

SPRNGFLD GDNS NY 11413

United States

Return Contact Phone: +1 239-850-9633

Please include your order number or return authorization information inside the package to help us identify and process your return.

We strongly recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed.

Important: Please contact customer support before sending any return. Returns sent without prior authorization may experience processing delays.

The address above is our designated return processing address and is separate from our company's registered business address in Hong Kong.

3. Return Shipping Costs

Return shipping costs depend on the reason for the return.

For defective, damaged, or incorrect items:

If you receive a damaged, defective, or incorrect product due to an error on our part, Phelamia will cover reasonable return shipping costs or provide an appropriate alternative resolution.

Our team will provide return instructions and, where available, a prepaid return shipping label.

For change-of-mind returns:

If you are returning an eligible item because you changed your mind, ordered the wrong product, or no longer need the item, you are responsible for the return shipping costs unless otherwise required by applicable law.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law or expressly stated otherwise.

We do not charge a restocking fee for eligible returns.

Please do not send packages using cash-on-delivery (COD) services, as we cannot guarantee acceptance of such shipments.

4. Damaged, Defective, or Incorrect Items

We carefully review orders before shipment, but occasional shipping damage or fulfillment errors may occur.

If your order arrives damaged, defective, or contains the wrong item, please contact us as soon as possible, preferably within 7 calendar days of delivery.

Email: support@phelamia.com

Include your order number, a description of the issue, and clear photographs showing the affected item and packaging, where available.

After reviewing your request, we will offer an appropriate resolution, which may include:

• A replacement product at no additional cost.

• A full or partial refund, as appropriate.

• A prepaid return label, when a physical return is necessary.

• Another mutually agreed solution consistent with applicable law.

We will not require customers to pay return shipping costs for confirmed defective, damaged, or incorrectly shipped items.

Reporting an issue after the suggested 7-day period does not remove any rights you may have under applicable consumer protection laws.

5. Non-Returnable Items

For hygiene, health, safety, and product integrity reasons, certain items may not be eligible for change-of-mind returns.

These may include:

• Personal care or hygiene products that have been opened or used, where they cannot be safely resold.

• Products with broken hygiene seals, where the exclusion is lawful and clearly disclosed.

• Personalized or custom-made products.

• Gift cards or other non-physical products, where applicable.

• Items marked as final sale before purchase, to the extent permitted by law.

• Products that have been damaged by misuse, improper handling, or unauthorized modification.

Any product-specific return restrictions will be disclosed on the relevant product page where applicable.

These exclusions do not affect your statutory rights relating to defective, misdescribed, or nonconforming goods.

If you are unsure whether a product is eligible for return, please contact our customer support team before sending it back.

6. Refund Process and Timeframes

Once your returned item reaches our designated return processing facility, we will inspect it to confirm that it meets the applicable return requirements.

You will be notified when your return has been reviewed and whether your refund has been approved.

Approved refunds will generally be processed within 10 business days after we receive and inspect the returned item.

Refunds will be issued to the original payment method used at checkout unless otherwise required by law or mutually agreed.

After we issue your refund, your bank, card provider, or payment service may require an additional 5–10 business days to reflect the funds in your account.

Actual posting times may vary depending on your financial institution, payment method, and location.

For an approved full refund, the amount will include the eligible product purchase price and any additional shipping charges refundable under this policy or applicable law.

If your order qualified for a discount or promotion, your refund will be calculated based on the actual amount paid for the returned item.

If more than 15 business days have passed since your refund was confirmed as issued and you have not received the funds, please contact us so we can investigate.

Refund Assistance Email: support@phelamia.com

Nothing in this section limits any shorter refund deadline required by applicable law.

7. Exchanges

If you would like to exchange an eligible product for a different size, color, or variation, please contact our customer support team within 30 calendar days of delivery.

Exchanges are subject to product availability and the condition of the original item.

If the requested replacement is unavailable, we may offer a refund or another suitable alternative.

For exchanges resulting from defective, damaged, or incorrectly shipped items, Phelamia will cover the applicable replacement shipping costs.

For preference-based exchanges, additional shipping costs may apply. Any such costs will be disclosed before the exchange is confirmed.

8. Order Cancellations

We understand that customers may need to cancel or modify an order after placing it.

If you wish to cancel your order, please contact us as soon as possible at:

support@phelamia.com

Include your order number and cancellation request.

If your order has not yet entered shipment processing, we will make reasonable efforts to cancel it and issue a refund to your original payment method.

If your order has already been dispatched, we may be unable to cancel the shipment. In that case, you may request a return after delivery in accordance with this policy.

We cannot guarantee cancellation after an order has entered fulfillment or shipping.

Any mandatory cancellation rights under applicable consumer protection laws will remain unaffected.

9. Lost or Missing Deliveries

If your order has not arrived within the estimated delivery timeframe shown at checkout or in your shipping confirmation, please contact customer support.

We will review the tracking information and, when appropriate, work with the shipping carrier to investigate the issue.

If an order is confirmed lost in transit before delivery, we will arrange a replacement or refund as appropriate and in accordance with applicable law.

If tracking shows that a package was delivered but you cannot locate it, please contact us promptly so we can assist with an investigation.

Your statutory rights regarding nondelivery remain unaffected.

10. International Returns

Our designated return processing facility is located in the United States.

Customers returning eligible products from outside the United States should contact customer support before shipping any items.

We will provide the applicable return instructions and confirm the appropriate return destination.

For international change-of-mind returns, customers may be responsible for return shipping charges and applicable customs-related costs, subject to local consumer protection laws.

For confirmed defective, damaged, or incorrect items, we will provide an appropriate resolution without imposing return shipping charges on the customer.

Please ensure that all return packages are correctly labeled and shipped according to the instructions provided by our support team.

11. Refunds for Promotional and Discounted Items

Items purchased using promotional discounts or coupon codes may be returned if they otherwise meet the eligibility requirements of this policy.

Refunds will be based on the actual purchase price paid, after applying relevant discounts.

If your purchase included a promotional bundle or free gift, the applicable promotional conditions may affect the refund calculation. Any adjustment will be explained before the return is finalized and will comply with applicable law.

We will not impose undisclosed refund deductions or hidden fees.

12. Customer Complaints and Dispute Resolution

At Phelamia, we are committed to resolving customer concerns fairly and promptly.

If you have an issue involving an order, delivery, product quality, cancellation, return, or refund, please contact our customer support team first.

Customer Support Email: support@phelamia.com

To help us investigate efficiently, please include your order number and a description of the issue.

We generally aim to acknowledge customer inquiries within 1–2 business days. More complex matters may require additional investigation.

We will communicate any significant updates and work toward a reasonable resolution consistent with this policy and applicable consumer protection laws.

If you believe a refund has been delayed or an issue remains unresolved, you may request that your case be reviewed again by our customer support team.

Nothing in this policy restricts your right to seek assistance from your payment provider, consumer protection authority, or another legally available dispute resolution process.

13. Consumer Rights

This Return & Refund Policy is intended to provide additional clarity regarding our store's return and refund procedures.

Nothing in this policy excludes, restricts, or modifies any mandatory consumer rights or remedies available under applicable law.

Where local consumer protection laws provide additional rights, including rights relating to cancellations, defective products, refunds, or returns, those legal requirements will take precedence over any conflicting provision of this policy.

We are committed to handling eligible consumer claims in a fair, transparent, and lawful manner.

14. Contact Information

If you have any questions about returns, refunds, exchanges, cancellations, or your order, please contact us using the information below.

Store Name: Phelamia

Website: https://www.phelamia.com

Legal Business Name: MECO DENTAL AND MEDICAL SUPPLIES COMPANY LIMITED

Registered Business Address:

Room 608, 6/F.
Remex Centre
42 Wong Chuk Hang Road
Aberdeen, Hong Kong

Designated Return Processing Address:

DIANE DICKSON-BREMNER
22043 135TH AVE
SPRNGFLD GDNS NY 11413
United States

Return Contact Phone: +1 239-850-9633

Customer Support Email: support@phelamia.com

Please note that the registered business address identifies the legal operating company, while the designated return processing address is used for authorized product returns.

We recommend contacting customer support before shipping a return to ensure that your package is directed and processed correctly.

15. Changes to This Policy

We may update this Return & Refund Policy periodically to reflect changes in our business operations, customer service procedures, or applicable legal requirements.

Any revisions will be published on this page with an updated effective date.

Changes will not retroactively remove consumer rights or contractual protections applicable to orders already placed.

We encourage customers to review this page before making a purchase.

Thank you for shopping with Phelamia. We appreciate your trust and are committed to providing a reliable and transparent shopping experience.