Frequently Asked Questions (FAQs)

Welcome to Phelamia! Below you will find answers to common questions about shopping, payment, shipping, returns, refunds, and customer support.

If you need additional assistance, please email us at support@phelamia.com.

1. What is Phelamia?

Phelamia is an online retail store operated by MECO DENTAL AND MEDICAL SUPPLIES COMPANY LIMITED, a company registered in Hong Kong.

You can explore our available products and place orders through our official website, https://www.phelamia.com.

2. How can I place an order?

Simply browse our website, select your preferred products, add them to your shopping cart, and proceed to checkout.

Please verify your shipping address and contact information before completing your purchase.

3. What payment methods do you accept?

The available payment methods are displayed at checkout.

Payment availability may vary depending on your country, currency, and payment provider.

All orders must be successfully authorized before processing.

4. How long does shipping take?

Shipping and delivery estimates depend on the products ordered, shipping destination, fulfillment location, and selected delivery service.

Available delivery estimates and shipping charges will be presented during checkout where applicable.

Please review our Shipping & Delivery Policy for further details.

5. Do you ship internationally?

Available shipping destinations are determined by our shipping settings and will be displayed at checkout.

If you cannot select your country or region during checkout, delivery may not currently be available to that destination.

6. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation with tracking information when a tracking service is available.

Please allow time for the shipping carrier to update tracking details.

If you have difficulty locating your order, contact support@phelamia.com.

7. Can I change or cancel my order?

If you need to modify or cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate your request before the order enters shipment processing.

Orders already shipped may need to be handled through our return process.

8. What is your return policy?

We offer a 30-day return policy for eligible products.

You may request a return within 30 calendar days of delivery, subject to the conditions described in our Return & Refund Policy.

Certain products may be excluded from change-of-mind returns for hygiene, safety, or other lawful reasons.

9. How do I return an item?

Email support@phelamia.com with your order number and reason for returning the product.

Our support team will review your request and provide return instructions.

Our designated U.S. return processing address is:

DIANE DICKSON-BREMNER
22043 135TH AVE
SPRNGFLD GDNS NY 11413
United States

Please contact us before mailing a return so that we can provide the appropriate authorization and instructions.

10. Who pays for return shipping?

For eligible change-of-mind returns, customers are generally responsible for return shipping costs.

For confirmed defective, damaged, or incorrectly shipped items, Phelamia will cover reasonable return shipping costs or arrange an appropriate alternative resolution.

No restocking fee is charged for eligible returns.

11. How long does a refund take?

Approved refunds are generally processed within 10 business days after we receive and inspect the returned item.

Your payment provider may require an additional 5–10 business days to reflect the refund in your account.

Refunds are normally issued to the original payment method.

12. What if my order arrives damaged or incorrect?

Please email support@phelamia.com as soon as possible, preferably within 7 calendar days of delivery.

Include your order number and photographs of the affected product where available.

We will review the issue and arrange an appropriate replacement, refund, or other resolution.

Your statutory consumer rights are not affected by the suggested reporting timeframe.

13. Is my personal information protected?

We take customer privacy seriously.

Our website uses Shopify and applicable service providers to facilitate shopping and order processing.

Please review our Privacy Policy for information about data collection, security, cookies, and your rights.

14. Will I need to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes, or local fees depending on the destination.

Where applicable, charges collected at checkout will be identified. Additional charges imposed by customs authorities or carriers may apply.

Please review the information provided at checkout and our Shipping & Delivery Policy before ordering.

15. How can I contact customer support?

Email: support@phelamia.com

We generally aim to respond to customer inquiries within 1–2 business days.

Store: Phelamia

Website: https://www.phelamia.com

Legal Business Name: MECO DENTAL AND MEDICAL SUPPLIES COMPANY LIMITED

Thank you for shopping with Phelamia!