Payment Terms
Last updated: November 6, 2026
These Payment Terms explain how payments for purchases at Phelamia are handled. Phelamia is operated by MECO DENTAL AND MEDICAL SUPPLIES COMPANY LIMITED, a company registered in Hong Kong.
1. Available Payment Methods
We accept the payment methods displayed in our checkout for your order. Availability may vary by country or region, currency, device and payment provider. Please confirm that your preferred method is offered at checkout before placing an order.
2. Prices, Currency and Order Total
Review the product prices, order currency, shipping charges, applicable taxes and final order total shown at checkout before submitting payment. A local display currency may differ from the currency used to charge your payment method; the checkout identifies the amount and currency payable.
Your bank or payment provider may apply currency conversion or cross-border charges under its own terms. Any import duties or destination charges are addressed in our Shipping & Delivery Policy.
3. Payment Authorization and Processing
Payment must be successfully authorized before an order can proceed through payment processing. Use a payment method that you are authorized to use and provide accurate billing and contact information. Your payment provider may request additional authentication.
An authorization or pending amount on your account does not necessarily mean that the payment has been captured or that the order has shipped. The timing of authorization, capture and the release of temporary holds depends on the payment method and provider.
Orders may be held for payment verification or declined if authorization fails or a transaction cannot be verified. If a paid order is canceled, any applicable refund will be handled under our store policies and applicable law.
4. Failed, Pending or Duplicate Payments
If payment fails, check your billing information and contact your payment provider where necessary. If a payment is pending or you believe you have been charged more than once, contact us before making repeated payment attempts. Include your order number, transaction date and the amount concerned. Do not send full card numbers, card security codes, passwords or authentication codes.
5. Cancellations and Refunds
Order cancellation, return eligibility, refundable charges and refund timeframes are set out in our Return & Refund Policy and Terms of Service. Refunds are normally sent to the original payment method unless otherwise required by law or mutually agreed. Your bank or payment provider may need additional time to post a refund after it has been issued.
6. Payment Security and Privacy
Complete payment through our checkout and the payment provider's authorized interface. Our store is hosted by Shopify, and payments are processed by the applicable payment provider. For information about how personal information is handled, please read our Privacy Policy.
7. Payment Questions and Disputes
For an unfamiliar charge, payment error or delayed refund, contact support@phelamia.com so we can review the issue. This does not limit your rights to contact your bank, payment provider or a relevant authority.
8. Company and Contact Information
Legal company name: MECO DENTAL AND MEDICAL SUPPLIES COMPANY LIMITED
Registered office: ROOM 608, 6/F., REMEX CENTRE, 42 WONG CHUK HANG ROAD, Aberdeen, Hong Kong
Email: support@phelamia.com