Shipping & Delivery Policy

Last Updated: November 2, 2026

Thank you for shopping at Phelamia.

We are committed to providing clear and transparent shipping information to help you understand how orders are processed, shipped, and delivered.

This Shipping & Delivery Policy applies to purchases made through our official website, https://www.phelamia.com.

Phelamia is operated by MECO DENTAL AND MEDICAL SUPPLIES COMPANY LIMITED.

1. Order Processing

After an order is placed, it must be confirmed and authorized before fulfillment.

Order processing may include payment verification, inventory confirmation, packaging, and preparation for shipping.

Processing times may vary depending on product availability, order volume, weekends, holidays, and operational circumstances.

The estimated processing and delivery information available for your order will be communicated at checkout, in your order confirmation, or through subsequent shipping updates, as applicable.

If we are unable to fulfill your order within an agreed timeframe, we will contact you with an update and provide the cancellation or refund options required by applicable law.

2. Shipping Destinations

We ship to the destinations made available through our website's checkout system.

The availability of shipping services may depend on the destination, product type, and carrier restrictions.

If a shipping destination is unavailable at checkout, we may not currently offer delivery to that location.

We reserve the right to restrict delivery to certain locations when necessary for legal, logistical, or operational reasons.

3. Shipping Methods and Delivery Estimates

Available shipping methods and estimated delivery times are determined by the shipping options presented during checkout.

Delivery estimates may vary depending on:

• The shipping destination.

• Product availability.

• Fulfillment location.

• Shipping carrier.

• Customs processing, where applicable.

• Local holidays, weather conditions, and transportation disruptions.

Delivery estimates are not guarantees unless expressly stated otherwise.

We will make reasonable efforts to fulfill orders within the timeframes communicated to customers and comply with applicable delivery obligations.

4. Shipping Costs

Applicable shipping charges will be displayed at checkout before payment is completed.

Shipping costs may vary depending on the destination, order contents, shipping method, and any applicable promotion.

Any free shipping promotion will be subject to the terms displayed on the website at the time of purchase.

We do not impose undisclosed shipping charges after an order has been placed.

5. Order Confirmation

After you successfully place an order, an order confirmation will be sent to the email address you provided at checkout.

This confirmation acknowledges receipt of your order but does not necessarily indicate that the order has already been shipped.

If you do not receive an order confirmation, please check your spam or junk folder and contact support@phelamia.com if assistance is required.

6. Order Tracking

When your order is dispatched and tracking is available, tracking information will be provided through a shipping notification or an available order status page.

Please allow time for the carrier to update tracking records after receiving the shipment.

Tracking availability and update frequency may vary by carrier and service.

For assistance with tracking, contact support@phelamia.com.

7. Shipping Delays

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

• Severe weather or natural disasters.

• Customs inspections or clearance delays.

• Transportation disruptions.

• Carrier service interruptions.

• High seasonal shipping volumes.

• Incorrect or incomplete shipping information.

If a significant delay affects your order, we will make reasonable efforts to provide an update and available options.

Any mandatory rights to cancel an order or obtain a refund due to delayed or failed delivery remain unaffected.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please review your name, address, postal code