Terms of Service

Last Updated: November 2, 2026

Welcome to Phelamia!

These Terms of Service ("Terms") govern your access to and use of our website, https://www.phelamia.com, and the products and services available through it.

Phelamia is operated by MECO DENTAL AND MEDICAL SUPPLIES COMPANY LIMITED, a company registered in Hong Kong.

Throughout these Terms, "Phelamia," "we," "us," and "our" refer to MECO DENTAL AND MEDICAL SUPPLIES COMPANY LIMITED.

By accessing our website or placing an order, you agree to these Terms, subject to applicable consumer protection laws.

Please read these Terms carefully before using our Services.

1. General Conditions

By using our website, you represent that you have the legal capacity to enter into a binding agreement under the laws applicable to you.

You agree to use our website only for lawful purposes and in accordance with these Terms.

You may not use our website in a manner that:

• Violates applicable laws or regulations.

• Infringes the rights of others.

• Introduces viruses, malicious code, or harmful software.

• Interferes with website security or functionality.

• Involves fraudulent, deceptive, or unauthorized transactions.

• Attempts to gain unauthorized access to our systems.

We reserve the right to restrict access or cancel transactions involving suspected fraud, misuse, or unlawful activity, subject to applicable law.

2. Online Store Services

Phelamia operates an online retail website offering products for purchase.

We make reasonable efforts to provide accurate product descriptions, images, prices, and availability information.

Product colors, appearances, and specifications may vary slightly depending on display settings and manufacturing differences.

We do not guarantee that all website content will always be free from errors, but we will address material inaccuracies in accordance with applicable law.

Customers should review product information carefully before placing an order.

3. Product Availability

Products displayed on our website are subject to availability.

We reserve the right to limit quantities or discontinue products where appropriate.

If an item becomes unavailable after you place an order, we will notify you and offer an appropriate refund, replacement, or other lawful resolution.

We will not substitute a materially different product without appropriate customer authorization.

4. Pricing and Payment

Product prices are displayed on our website and may be subject to change before an order is placed.

The total amount payable, including applicable shipping charges and taxes collected at checkout, will be displayed before purchase confirmation.

We reserve the right to correct genuine pricing errors, subject to applicable consumer protection laws.

If a material pricing error affects an order, we will contact the customer and offer an appropriate resolution.

Payment must be completed using a payment method accepted through our checkout system.

Payment processing is handled by the applicable payment provider.

5. Orders and Order Acceptance

Placing an order constitutes a request to purchase the selected products.

An automatic order confirmation acknowledges receipt of the order but does not necessarily mean that the order has been dispatched.

We may decline or cancel an order where legally permitted, including in circumstances involving:

• Payment authorization failure.

• Suspected fraud.

• Product unavailability.

• Material errors in product or pricing information.

• Applicable legal or shipping restrictions.

If an order is canceled after payment has been collected, we will issue an appropriate refund to the original payment method in accordance with applicable law.

6. Shipping and Delivery

Orders are shipped to eligible destinations made available at checkout.

Shipping costs, available methods, and delivery estimates depend on the destination and selected products.

Delivery timeframes may be affected by carrier operations, customs procedures, weather, and other circumstances.

Please review our Shipping & Delivery Policy for further information.

Mandatory consumer rights regarding late or failed delivery remain unaffected.

7. Returns, Refunds, and Exchanges

Phelamia offers a 30-day return policy for eligible products.

Return requests must be submitted within 30 calendar days of delivery, subject to the conditions described in our Return & Refund Policy.

Approved refunds are generally processed within 10 business days after we receive and inspect the returned item.

Refunds are normally issued to the original payment method.

For details regarding eligibility, shipping costs, exclusions, damaged products, and refund procedures, please review our Return & Refund Policy.

Nothing in these Terms limits mandatory statutory rights relating to returns, refunds, or defective products.

8. Order Cancellations

If you need to cancel an order, please contact us promptly at support@phelamia.com.

We will make reasonable efforts to cancel orders that have not entered fulfillment or shipping.

Orders already dispatched may need to be returned under our Return & Refund Policy.

Any statutory cancellation rights applicable to your purchase will continue to apply.

9. Accuracy of Customer Information

You agree to provide accurate and complete information when placing an order, including your name, billing information, shipping address, and contact details.

You are responsible for notifying us of errors or changes as soon as reasonably possible.

We may contact you to verify order information when necessary for payment security, fraud prevention, or fulfillment.

10. Intellectual Property

Unless otherwise stated, the website's original content, branding, text, graphics, and other materials owned by Phelamia or its licensors are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit protected content without the relevant rights or authorization.

Product names, trademarks, and images belonging to third parties remain the property of their respective owners.

11. Third-Party Services

Our website is powered by Shopify and may use third-party service providers to support payments, shipping, analytics, customer service, and related functionality.

Third-party services may be subject to their own terms and privacy policies.

We are not responsible for independent third-party websites that are outside our control, except to the extent liability cannot lawfully be excluded.

12. User Conduct

You agree not to misuse our website, attempt unauthorized transactions, interfere with other customers, or engage in activities that compromise the security or operation of the Services.

We may take reasonable steps to protect our website and customers from unlawful or harmful conduct.

13. Disclaimer of Warranties

We aim to provide accurate information and reliable services.

However, to the extent permitted by applicable law, the website and its informational content are provided without guarantees of uninterrupted availability or error-free operation.

Nothing in these Terms excludes or limits any statutory warranty, guarantee, or consumer remedy that cannot legally be excluded.

Products remain subject to all mandatory consumer protections applicable to their sale.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Phelamia and its operating company will not be liable for indirect or consequential losses arising solely from circumstances beyond their reasonable control.

This provision does not exclude or limit liability for fraud, intentional misconduct, personal injury caused by negligence where exclusion is prohibited, breach of mandatory consumer guarantees, or any other liability that cannot legally be excluded.

Your statutory consumer rights remain unaffected.

15. Privacy

We respect customer privacy and process personal information in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy to understand our information practices, including how you may exercise applicable privacy rights.

16. Changes to Our Services

We may modify website features, update product listings, or make other operational changes from time to time.

Such changes will not remove mandatory consumer rights or alter existing purchase obligations in violation of applicable law.

17. Changes to These Terms

We may revise these Terms periodically.

Updated Terms will be published on this page with a revised effective date.

Unless otherwise permitted by law and expressly agreed, changes will not retroactively alter the terms applicable to completed purchases.

Continued use of the website after changes take effect may constitute acceptance where legally permissible.

18. Governing Law and Consumer Rights

These Terms are generally governed by the applicable laws of Hong Kong, subject to mandatory consumer protection laws and jurisdictional rights applicable to customers in their place of residence.

Nothing in these Terms deprives consumers of protections or legal remedies that cannot be waived under applicable law.

Any disputes will be handled in accordance with applicable laws and legally available dispute resolution procedures.

19. Contact Information

For questions regarding these Terms, orders, or customer support, please contact us.

Store Name: Phelamia

Legal Business Name: MECO DENTAL AND MEDICAL SUPPLIES COMPANY LIMITED

Website: https://www.phelamia.com

Email: support@phelamia.com

Registered Business Address:

Room 608, 6/F.
Remex Centre
42 Wong Chuk Hang Road
Aberdeen, Hong Kong

Designated Return Processing Address:

DIANE DICKSON-BREMNER
22043 135TH AVE
SPRNGFLD GDNS NY 11413
United States

Return Contact Phone: +1 239-850-9633

Thank you for visiting Phelamia and reviewing our Terms of Service.